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educateHR Ltd will work in partnership with you to achieve our aim of

• providing comprehensive, high quality, reliable, accurate and responsive HR
   services to the school or academy and its existing and future employees.
• enabling the headteacher/principal and governors to manage their staff
   effectively and in accordance with their delegated powers and statutory
   responsibilities.

HR Advisory/Consultancy


We provide clear, concise and timely advice via a personalised service and respond (wherever possible) on the same day.

Acceptable methods of communication are: telephone, email, text.

Our HR Advisory service is not confined to standard office hours and is flexible to suit your requirements eg for attendance at evening meetings etc or in the event of an urgent matter requiring an ‘out of hours’ response.

Mobile numbers are available for emergency use outside office hours. An answer phone service is available: contact details should be left and a return call/email will be made as soon as possible.

HR Administration


Telephone advice (general queries) 0800 – 1800 hours (Monday to Friday)

Communication – Service Levels for HR Administration

It is intended that the following represent the maximum time period although it is envisaged that turnaround times will normally be much quicker, particularly for work carried out on-site:

• new contracts issued within 4 working weeks
• contract adjustments within 2 working weeks
• maternity/paternity letters issued within 1 working week
• DBS administration and submission within 1 working week
• submission of payroll information to bureau within 1 working week
• pension forms submitted to pension providers within 4 working weeks

NB – ‘working weeks’ refers to term-time working weeks
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