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educateHR
Ltd will work in partnership with you
to achieve our aim of
• providing comprehensive, high
quality, reliable, accurate and responsive
HR
services to the
school or academy and its existing and
future employees.
• enabling the headteacher/principal
and governors to manage their staff
effectively and in
accordance with their delegated powers
and statutory
responsibilities.
HR Advisory/Consultancy
We provide clear, concise and timely
advice via a personalised service and
respond (wherever possible) on the same
day.
Acceptable methods of communication
are: telephone, email, text.
Our HR Advisory service is not confined
to standard office hours and is flexible
to suit your requirements eg for attendance
at evening meetings etc or in the event
of an urgent matter requiring an ‘out
of hours’ response.
Mobile numbers are available for emergency
use outside office hours. An answer
phone service is available: contact
details should be left and a return
call/email will be made as soon as possible.
HR Administration
Telephone advice (general queries) 0800
– 1800 hours (Monday to Friday)
Communication – Service Levels
for HR Administration
It is intended that the following
represent the maximum time period although
it is envisaged that turnaround times
will normally be much quicker, particularly
for work carried out on-site:
• new contracts issued
within 4 working weeks
•
contract adjustments within 2 working
weeks
• maternity/paternity
letters issued within 1 working week
• DBS administration and submission
within 1 working week
•
submission of payroll information to
bureau within 1 working week
•
pension forms submitted to pension providers
within 4 working weeks
NB – ‘working weeks’
refers to term-time working weeks |
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copyright 2012 educateHR limited |
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